Solving Tips: If Rockspace Wi-Fi Extender Can’t Connect To Network

 Are you facing this issue in your home? If you are saying ‘YES’, don’t worry; we are here for you. This article will tell you how to resolve this issue in less time. 

Reasons Behind Extender Not Connect To Internet

  • The internet connection does not work correctly.

  • The WiFi extender is not in the range of the router.

  • WiFi extender is not prepared to get the WiFi signal from a router.

  • The Rockspace WiFi extender needs to be corrected properly.

  • Router is unable to allocate the proper IP address to the WiFi extender.

  • Firmware/software becomes outdated.

  • The extender does not show the orange LED light.

  • Wired connection is loose.

  • An extender is placed in the dead zone area.

How To Fix This Issue

If you are using a rockspace range extender then you must ensure that the rockspace extender is using the recent firmware. If you want to check the extender using the latest firmware then you will need to go to re.rockspace.local and put in your model number. 

Once you have done this step you will enter the model support page and check the downloaded firmware. Download the current and latest firmware. Alternatively, You can use these followings steps to update the firmware

  • The first step is to ensure that your extender is correctly switch on and connect to the power socket.

  • Another step is to place your extender in the range of the router.

  • Now open the GUI of your WiFi range extender.

  • Open an account if required.

  • From that, check whether the device updates the latest firmware or not.

  • In last, you must be sure to reconfigure your router.

What about that if you update the firmware of the extender but still it is not working? In that case, you will need to follow these steps,

  • Make sure that the extender is not affected by any interference devices such as fish tanks, metal objects, Bluetooth devices, microwaves, and so on.

  • After successfully turning on your extender, make sure it is powered. Also, check your internet connection is working fine.

  • Now, check all the LED lights of the extender. Also, check the LED lights on your router. If you see the red light on your extender it means that your extender is not connecting properly to the router.

  • If you see an orange LED light on your extender it means that the extender is connecting correctly to the router but there is no internet connection.

  • The next step is to check for a loose connection.

  • You can also try to reboot your networking and other WiFi devices such as a computer, laptop, router, and extender by yourself. In most cases, this issue will be solved by this method.

Tip: If the above method does not fix the problem then try to reset your extender completely. If you don’t know how to reset their extender then don’t panic, follow the next step.

Reset Rockspace WiFi Extender 

The reset button is usually located at the back side of the extender. Make a use of a paper clip or similar object to press and hold up the reset button. It can take upto 10 seconds. Now, wait for the LED light to stabilise the extender. After resetting your extender it will ask you to set it up again. If you don’t know how to set up their extender then go to the rockspace extender setup portal and follow the steps.

What To Do If The Problem Is Not Solved?

If the above solving tips did not solve the problem, then it is time to do some advanced troubleshooting tips.

Extender Is Not Able To Detect SSID-

In most cases the extender is unable to detect SSID. In this case you will need to power cycle your extender. It will reset your SSID. To confirm this you will need to go to re.rockspace.local with the help of your web browser. Once you enter in the settings of the web browser, you will need to check the WiFi bands which include 2.4GHz and 5GHz are working as they should. 

Must ensure that the extender is connected to the correct SSID not to the different SSID. If you find this technical issue then you will need to take the help of an expert.


This article will help you to pinpoint the issues and solve them accordingly. If your problem is fix then you did brilliant troubleshooting. Stay tuned for other updates.

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